Shipping & Returns

SHIPPING

STACYC ORDERS SHIP VIA UPS WITH AVAILABLE OPTIONS INCLUDING: GROUND, 3 DAY SELECT, 2ND DAY AIR, NEXT DAY AIR

DISCOUNTED FLAT SHIPPING RATES WILL BE OFFERED AT CHECKOUT ON UPS GROUND SERVICE FOR BIKES

UPS GROUND FLAT RATE PER BIKE (lower 48 states):
$20 : 12eDRIVE & 16eDRIVE
$25 : 16ELITE, 18eDRIVE, 20eDRIVE

UPS GROUND FLAT RATE PER BIKE (AK/HI):
$55 : 12eDRIVE & 16eDRIVE
$60 : 16ELITE, 18eDRIVE, 20eDRIVE

ALL OTHER ITEMS WILL HAVE SHIPPING RATES CALCULATED BASED ON ADDRESS AND ITEM DIMENSIONS

ORDERS THAT INCLUDE SPARE BATTERIES MUST SHIP VIA UPS GROUND

PO BOX ADDRESSES ARE NOT ACCEPTED

PLEASE ALLOW UP TO 2 BUSINESS DAYS FOR ORDER PROCESSING PRIOR TO SHIPMENT

FREIGHT FORWARDING ADDRESSES ARE NOT ACCEPTED - STACYC DOES NOT SHIP OUTSIDE OF THE UNITED STATES AT THIS TIME

ALL ORDERS SHIP FROM INDIANA, USA

RETURNS

ORDERS MAY BE RETURNED WITHIN 30 DAYS OF DELIVERY

IN ORDER TO PROCESS A RETURN, PLEASE CONTACT: STACYC SUPPORT

RETURNS MAY BE ACCEPTED OR DENIED AT THE DISCRETION OF STACYC AND ARE REVIEWED ON A CASE BY CASE BASIS

ITEMS RETURNED WITHOUT PRIOR APPROVAL WILL BE REFUSED

RETURNED ITEMS MUST BE IN NEW, UNUSED CONDITION

STACYC IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS AND WILL NOT ISSUE RETURN SHIPPING LABELS