Dealer Labor Reimbursement

Authorized STACYC dealers are expected to provide labor services on all STACYC bikes. All part failures are not considered a warranty issue or manufacture defect, therefore not covered under the STACYC Limited Warranty Policy. Below are some of the labor scenarios that your dealership might encounter.

Approved Warranty Claims

Dealers should perform all labor associated with approved warranty claims at no charge to the customer. STACYC will provide replacement parts free of charge for approved warranty claims. Dealers are eligible for warranty labor reimbursement per the below warranty labor reimbursement trade credit rates. Dealer must submit the below Warranty Labor Reimbursement form within 30 days of performing the work.

Approved Extended Warranty Claims

STACYC’s Extended Warranty policy provides replacement parts at no charge on approved claims, however does not provide labor support. Dealers will not be reimbursed for labor associated with extended warranty claims. If desired, dealers shall bill the customer at an appropriate labor rate, taking into consideration the retail pricing and simplicity of STACYC bikes.

Non-Approved Warranty and Extended Warranty Claims

Dealers will not be reimbursed for labor associated with claims deemed to be outside of STACYC’s warranty and extended warranty policies. If desired, dealers shall bill the customer at an appropriate labor rate, taking into consideration the retail pricing and simplicity of STACYC bikes.

Service

Dealers will not be reimbursed for labor associated with general service or maintenance performed. Dealers shall bill the customer at an appropriate labor rate, taking into consideration the retail pricing and simplicity of STACYC bikes.

Approved Warranty Labor REIMBURSEMENT Rates:

$65 maximum trade labor credit per warranty claim.

Submit one Dealer Warranty Labor Reimbursement claim form per bike/warranty claim number.

Claim must be submitted with 30 days of performing the warranty labor work.

12eDRIVE / 16eDRIVE

16eDRIVE ELITE / 18eDRIVE / 20eDRIVE